You must first process the return. After TEMPLATE receives and processes your return, if the return is successful, we will process your refund immediately. You will receive an email notification when we process your refund.
1.1 Restrictions on Return without Reason
A. There are also some restrictions on your return within the above-mentioned return without reason period, in particular: the returned product must still be in the same condition as when it was originally purchased and meet the conditions for secondary sales. It specifically includes the following three requirements:
The product is intact. That is, there are no scratches, abrasions (breakages), bumps, traces of use, disassembly and other traces on the surface of the product; the product can maintain its original quality and functions;
The outer packaging of the product is complete. "Outer packaging" refers to: the original packaging of the manufacturer (excluding cartons or paper bags secondary packaged by Nike or logistics); and
If the product is equipped with accessories or attachments, the relevant accessories and/or attachments should be complete.
B. Examples are as follows:
Shoes: The outer packaging is intact, the shoe box has no tears or graffiti, the shoe box is not wrapped with tape or pasted with a waybill, and the product qualification certificate at the bottom of the shoe box is complete; the shoes are kept dry and clean, and have not been washed, etc.; Special reminder: Some shoe products will have an RFID buckle suspended. As one of the special conditions for the return and exchange of this product, you must keep this buckle when trying on. If the buckle is damaged (has creases, the sticker on it is torn off, or graffitied, etc.), falls off or is disassembled, you will not be able to go through the return and exchange procedures. Please remove this buckle when wearing it daily.
Clothes: The hangtag, washing label and neck label are kept intact (no tearing damage, disassembly); the product itself has no graffiti, stains, and has not been washed; if there is dust-proof packaging, please return it together;
Other products: The packaging and hangtag of the product should be kept intact (no tearing damage, disassembly, graffiti, etc.), the original purchased accessories of the product are complete, and the product itself is intact.